Shipping and Tracking

When will my order ship?

We do our best to ship out all order within 2-3 business days. You'll receive an email notifying when we've started to prepare you order, and another email with your shipping confirmation and tracking information once we've shipped out your order.

How long will delivery take?

Our shipping time is 7 to 10 business days after we've shipped out your order, with final delivery times varying by location. Please note that delivery times are estimates, and we are not able to guarantee shipping timelines after your order has been shipped out. 

Unfortunately, we do not currently offer express shipping. 

How do I qualify for free shipping?

We are pleased to offer free shipping for all orders.

How do I track my order?

Once your order ships, you'll receive a tracking email with a link to monitor your shipment in real time. If you haven't received a tracking email within 4 business days of ordering, please check your spam folder first, then reach out to us at admin@othernoon.com with your order number.

Do you ship internationally?
We currently only ship to the United States.

Returns

What is your return policy?
Returns are accepted within 14 days of delivery for a refund to your original payment method, or within 28 days for store credit. Refunds and store credit are issued once we receive your returned items.
How do I start a return?
To start a return, click the returns link on our Returns page or email us at admin@othernoon.com with your order number and the reason for your return. We'll respond within 1–2 business days with instructions. Please do not send items back without first contacting us — unannounced returns cannot be processed.
My bag arrived misshapen or creased from transit — what do I do?
This can occasionally happen during long-distance shipping, especially with canvas or woven styles. In most cases, it is easily resolved, by gently stuffing the bag with tissue paper or a folded towel to allow it to return to its original shape and hanging it on a door handle or a coat hook. The structure will gradually return to its natural shape.

If the bag does not return to its intended shape after daily use, please contact us at admin@othernoon.com.
Can I exchange my bag for a different colour or style?
We do not currently offer direct exchanges. If you would like a different colour or style, we recommend starting a return for a refund or store credit and placing a new order for the item you want. This is the fastest way to secure your preferred style, as inventory can move quickly.
How long does my refund take?
Once we receive and inspect your return (typically within 3–5 business days of it arriving with us), we will process your refund within 2 business days. Refunds to your original payment method typically appear within 5–10 business days depending on your bank or card provider. Store credit is issued immediately upon approval.

Materials & Care

What is your warranty policy?

All products come with a 1-year warranty against manufacturing defects. If your item has a defect, we'll repair or replace it at no cost within one year of purchase.

The warranty does not cover:

  • General wear and tear

  • Damage caused by misuse, overloading, or accidental damage

  • Colour fading from prolonged sun exposure

  • Damage caused by improper cleaning or storage

  • Items purchased from unauthorised third-party sellers

To make a warranty claim, email admin@othernoon.com with your order number, a description of the issue, and clear photos.

How should I maintain leather products?

The leather handles on our canvas totes will develop a natural patina over time, which is a sign of genuine leather aging beautifully. To keep them in good condition:

  • Wipe clean with a dry or slightly damp cloth — avoid soaking.

  • Apply a small amount of leather conditioner once a month to keep the leather supple and prevent cracking.

  • Keep away from prolonged direct sunlight, which can dry out and fade the leather.

  • If the handles get wet, blot dry with a clean cloth and allow to air dry naturally do not use a hairdryer or place near a heat source.

  • Avoid contact with oil, perfume, or hand cream directly on the leather.

How should I care for my woven bag?

Woven bags require gentle handling to preserve the integrity of the weave:

  • Keep away from water where possible — woven materials can absorb moisture and may distort if wet.

  • If the bag gets damp, allow it to dry naturally in an upright position, away from direct heat.

  • Do not machine wash or spot clean with water — use a soft, dry cloth to brush away any surface dust or dirt.

  • Store in a cool, dry place, ideally in a dust bag. Avoid storing under heavy items which may flatten or distort the weave.

  • Reshape by hand after use if needed — woven bags respond well to gentle reforming.

Where are your bags made?
Our bags are designed with a clear aesthetic vision and carefully sourced from quality-vetted workshops in Asia. Every batch is quality-inspected before shipping. We check stitching, hardware, lining, and structure to ensure each bag meets our standards before it reaches you.

We believe in honest, transparent sourcing: our goal is to offer genuinely well-made bags at a price that reflects what good craftsmanship should actually cost.

Orders & Payments

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
I entered the wrong shipping address. Can I change it?

Please contact us immediately at admin@othernoon.com with your order number and the correct address. If your order has not yet shipped, we will do our best to update the address. Once dispatched, we are unable to redirect shipments and cannot be held responsible for deliveries to an incorrectly entered address.

Can I change or cancel my order after placing it?
We process orders quickly, so changes and cancellations can only be made within 12 hours of placing your order. Please email admin@othernoon.com as soon as possible with your order number. Once an order has been dispatched, we are unable to cancel or modify it — you would need to follow our returns process instead.

Focusing on considered materials, understated details, and objects that improve with use, we take cues from people who have developed taste through living. Our pieces speak to a certain ease; built for a life where style is never the point, but always present.

About Us

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